The AI Trades
Call & Lead Handling

After-Hours Chat/Text Capture to Morning Alert

No-Code Flow 1 hour
ServiceTitanOpenPhoneZapierSlack

The Problem

Customer texts Sunday night to cancel Monday's appointment. Nobody sees it until the team arrives Monday and the slot is empty. This automation captures after-hours messages, classifies urgency, alerts immediately for urgent items, and batches everything else into a morning digest.

How It Works

Input

After-hours text/chat messages to business number

Transformation

AI captures message, classifies urgency, alerts team via email and Slack immediately for urgent, batches for morning digest.

Output

No more Monday morning surprises. Urgent after-hours messages caught in real-time.

Importable Templates

Make.comWebhook to Slack + Google Sheets
ZapierOpenPhone to Slack

PRD

prd here

RolesCSRDispatcherOwner
IndustriesHVACPlumbingElectrical
PrinciplesSpeed Wins the JobCapture What's Already Happening