Scheduling & Dispatch
Appointment Confirmation and Reschedule Handler
No-Code Flow
2 hours
The Problem
CSR spends 1-2 hours calling tomorrow's customers to confirm. 60% do not answer. No-shows cost $200-400 each. This automation sends personalized confirmation texts, handles yes/confirm automatically, and offers alternate slots for reschedules. Pro tip: use a 3-tier reminder cadence — 1 week out, 1 day before, and 2 hours before departure — and write them in a casual, human tone ('Hey Mike, just confirming we will be there tomorrow at 10am') instead of robotic templates.
How It Works
Input
Tomorrow's appointment list from CRM at 3pm
Transformation
AI sends personalized confirmation texts. Handles yes/confirm automatically. Offers alternate slots for reschedules.
Output
80% confirmations without human. No-shows reduced 40-60%.
ReplacesCSR time (1-2 hrs/day)
Importable Templates
Make.comTwilio call from webhook
PRD
prd here
RolesCSRDispatcher
IndustriesHVACPlumbingElectricalCleaningPest Control
PrinciplesAutomate the Follow-ThroughReplace the Boring 80%