Call & Lead Handling
Inbound Service Request Email to Team Slack Alert
No-Code Flow
30-45 minutes
The Problem
When a customer emails requesting a quote or service and the subject line matches a keyword (e.g. 'quote request' or 'emergency repair'), automatically ping the dispatcher or on-call tech in Slack so nothing slips through the cracks.
How It Works
Input
Customer email arriving in Gmail inbox with a specific subject line keyword (e.g. 'quote', 'emergency', 'repair needed')
Transformation
Make.com watches Gmail for matching subject lines, extracts sender name and subject, then sends a formatted Slack message to the dispatch or team channel
Output
Instant Slack notification to dispatcher or team channel with customer name, subject, and prompt to follow up
ReplacesManual email monitoring ($200-$600/mo in wasted labor)
PRD
prd here
RolesDispatcherOffice ManagerOwner
IndustriesHVACPlumbingRoofingElectricalPest ControlLandscapingCleaning
PrinciplesSpeed to leadTeam visibilityNo missed opportunities