Smart Review Request with Happy-Customer Filtering
The Problem
Ask everyone for reviews and you risk bad ones. Ask nobody and your competitor with 380 reviews gets the next call. This automation only sends review requests to customers showing positive signals: tips, repeat visits, positive tech notes. Personalized ask with a direct Google link. Add a simple gate: have your tech answer 'Did the customer seem happy?' after each job. If yes, trigger the review request with a small discount on next service as incentive. If no, route to owner for a save call instead.
How It Works
Job completion event + satisfaction signals (tip, repeat customer, positive tech note)
AI sends request only to likely-positive customers. Personalized with direct Google link. One follow-up.
Review volume doubles in 60 days. Average rating stays high. Risky sends filtered out.
Importable Templates
PRD
prd here