Call & Lead Handling
SMS FAQ Chatbot via Voiceflow + Twilio
No-Code Flow
3 hours
The Problem
Customers text common questions: hours, pricing, service area. CSR answers the same 15 questions 40 times per week. This automation puts an AI chatbot on your business SMS line that answers from your FAQ knowledge base, handles text and voice, and books appointments.
How It Works
Input
Inbound SMS to business Twilio number
Transformation
Voiceflow AI agent answers from your FAQ knowledge base. Handles text and (optionally) voice. Books appointments.
Output
80% of routine questions answered instantly. CSR handles only complex calls.
ReplacesCSR time (5-10 hrs/week)
Importable Templates
PRD
prd here
RolesCSROwner
IndustriesHVACPlumbingElectricalCleaning
PrinciplesSpeed Wins the JobReplace the Boring 80%Look 10x Your Size